Customer Testimonials
I was met at the service entry bay with a smile as I arrived on time for replacing the front brakes. I enjoyed the complimentary Starbucks coffee while I waited. The total came to the exact price quoted even after checking the rear brakes which were deemed good for a long time. The car wash was excellent & very much appreciated. Thanks so much for the great service!
They have improved the time that it took for the general service. Last time, it was over 2 hours, this time was reasonable.
We were traveling through Salina on a long road trip but our car was damaged badly due to a minor accident. Luckily, we were able to get our car to them and they were able to get the major repairs done in time for us to pick it up while we were still on our week long vacation to Colorado. They made every part of our process easy. From helping us work with our insurance company, to helping us look for rental cars, to supporting us with grace and kindness as we were stranded there until a family member 5 hours ... Read More DealerRater - Jun 20, 2026
Good service, the attendant pretty friendly and thoroughly checked everything and ask to authorize repair/ replacement.
Took a bit longer than they anticipated but we’re pleased with the service! Thank u!
Trevette made our online car buying experience seamless and enjoyable! He even delivered it to us! I love my Highlander!
Loved my sales representative, the whole team was great! The service department is very friendly and timely with the service I needed.
Always helpful and courteous. Was able to work me in for a quick fix even though they are otherwise booked out for a long time
I was very pleased as usual with my appointment at Conklin. The man who took my information was so nice and informative. My car ran better after my appointment.
Service Department accidentally wrecked our vans backside. They stated they are going to fix it and compensate us. We are waiting for a response from them. Other than that, they have been very reliable. This review may change after we get made whole again.
All of the employees at Conklin Toyota were polite, prompt,efficient and knowledgeable while servicing my vehicle.
Friendly and fast service. Knowledgeable. Affordable and flexible. I was able to call and make an appointment. The waiting room is convenient and they have a tv and drinks/snacks which is nice.
Good good dealer they always do what they say they’re gonna do the only thing I don’t like is filling out these questionnaire
Just an oil change. Go there on time and the service didn’t start take that kind the faculty is always spotless.
Service was outstanding we got in quickly and the wait was short. I hope to use this dealership more in the future
I was originally quoted 560 for my maintenance on my car. I ended up paying 812.0 which I was not expecting it to be that much. And then they also told me it would take 5 hours to do the transmission flush, oil change and the dif fluids which I had to call and get a ride to pick me up because I wasn’t expecting it to take that long either. The second part is the fact I just got the car at 54,000 miles and I already had to pay to do all of this maintenance on the car, I spent over 600 ... Read More DealerRater - May 29, 2026
Excellent, and efficient service, with utmost curtsy, attention and professionalism. I’d give 100/100 with no hesitation whatsoever.
Had a 8 am appointment to fix my car. Was told it would be 2 and half hours to repair. Did not receive my car until almost 3 pm. I was told after 4 hours screws needed to install part broke and they were trying to find screws to fit. Communication needs to improve. I had to keep asking why it was taking so long to fix. No one was giving me updates without me always asking.
Always happy and satisfied with customer service and being able to get the vehicle in quickly. Thanks!
Friendly and professional service. They always take their time to make sure of the issues and specific work getting done by the dealership. Thanks again
First, please change my name on your texts. My name is not Vola, it is Lola. Customer service reps were great. I appreciate their thorough service and courtesy.
Very pleasant on the phone when I call in. We are not thrilled with our car but the salesman was great and the service folks are very friendly.
Excellent service on my 2015 Toyota Camry and 2019 Toyota Highlander. Worth the trip from McPherson to Salina. They are friendly and provide detailed explanations of work performed. Although I’m not in the market for a new vehicle, if I were I would strongly consider Conklin Toyota.
Service completed in a timely manner However no follow up on recommended additional service that was required. Service was to call and explain - no call received. I then Called to speak with service provider and person not available and no follow up to message that was left before the end of day.
The Conklin body shop crew took great care of us. They communicated well and explained the potential pitfalls as well as the process to restore our vehicle. They made it easy for us!
Got my car aligned and an oil change done in about an hour and a half. and did a thorough inspection to make sure there were no other issues that I needed to worry about 10 out of 10 will be going back again
This dealerships service center is 100% . Alex was great at what he does accepting customer. The tex was good at what he's supposed to look for. Thank you Salina Conklins Cars.
Very thorough and take pride in what they do. Always happy with their service and professionalism!
I brought my vehicle in for an oil change and when my vehicle was inspected they discovered I needed a battery change.
However when they called to ask about replacing it, the lady on the phone told me it’s “gonna be $371” I assumed this was with the oil change included since that what I initially made the appt for. However when I went to pick up my vehicle the total was actually $488. They conveniently left out explaining that the $371 was just for the battery. I feel like they intentionally worded things confusing when calling and asking for confirmation about ... Read More DealerRater - Apr 17, 2026
They are always Friendly and fast. Quick to get an appointment, love the use of a “loner car” and car wash.
This was my first visit to the dealership. Alex Manwaring was my Service Consultant. My Toyota Tundra needed its first service. I was in and out under an hour. Great overall experience! Thank you!
Was met promptly in the service bay and filled out paperwork, and service was completed in an appropriate amount of time.
I am disappointed that my husband had to pay $180 yesterday for a Toyota update. It seems that if Toyota is going to require an update, it should be complementary. Also, just the time that it takes for service is ridiculous.
Service Department was not prepared to handle recall repair on my vehicle. The recall repair was discussed while scheduling my routine service appointment.
Friendly, efficient service. The online chat is helpful with scheduling regular maintenance. Nice waiting area and snacks provided is a plus. Friendly greeter at the door made me feel welcome.
Quick and fast. Friendly staff! Be back in 6 months! Grateful for a good facility like this.
Very professional and polite explaining what my vehicle was in need of. Explained about transmission fluids and costs to expect.
Have been going to Conklin 28 years and have always received excellent service for my vehicles!
Great service with friendly employees. Always up front about service procedures and options for repairs. My go to dealership!
Everyone I dealt with was very courteous! They explained what they were doing and what some of my options were.
Friendly, honest people. Fun to do business with. Straight forward on issues what needs addressed
We have have had great experiences everytime! The employees are all very friendly and helpful!!
My car was perfectly clean when it went in. However, they ran windshield wiper fluid out on the front and rear windows and it ran down and dried on the paint. The windows are spotted up and the paint has dried windshield wiper fluid on it. . Not impressed.
They are awesome!! Getting me in around my schedule! Lacey takes great care of me!
Service was very slow and not responsive. Employees went on lunch break and didn’t monitor progress of the car update - resulting me sitting at the dealership for an extra hour.
Lacy was very helpful with getting my car fixed quickly. I am traveling from Texas and called to Conklin to inquire what i needed to do. Lacy got my car in quick, fixed and back on the road. She kept me informed of what was going on. It was stressful as I was far from home. Lacy was wonderful and very nice!
Very efficient at fixing my gas door so it will open agaim, thank you sgain
The way service department treated my daughter was shameful. She had appointment but others were taken before her pushing back her completion time. Then they try to scare her saying she had oil leak. She parks on cement at her house and ours and no inkling of a leak. I can’t prove it but just because a female by herself brings in a truck for service does not give you a right to assume you can steamroll her by providing false information in a scare tactic.
We have 3 trucks we bring in for service. I’m seriously considering another ... Read More DealerRater - Mar 25, 2026
I was pleased with the service for a complimentary complete inspection of my vehicle. It. is a 2020 Camry with only 18000 miles on it.
Very polite and considerate people. Great service. Thank you for the opportunity to be a guest of Toyota service. Will definitely purchase from Conklin Toyota in the future
Friendly, knowledgeable and professional. Camden took time to ask our needs and provide us with options.
I requested a new battery for my 2018 Toyota RAV4. The charge for the battery by Conklin was $266. I went to the genuine Toyota parts web site and it appears that battery should be $177 $200 max. So I am confused as I used the part number on the newly installed battery to look up the cost of the battery on the Toyota Genuine parts web site to get an exact match. All prices on the web site were MSRP. I am very disappointed. Since my original visit and discussion with the service manager, I have gotten a refund bringing the cost of ... Read More DealerRater - Mar 19, 2026
Conklin cars got me in quickly and efficiently and they were very knowledgeable at what they do. It was a pleasant to experience
Huge Kudos to Justin at Conklin Toyota, Salina! Justin was doing some warranty work on our '25 Tacoma. He asked me to accompany him on several test drives as he made some adjustments. He wanted to confirm everything was being done to our satisfaction. Very rare to see this kind of customer service! Thank you, Justin!!
Conklin toyota has always been great to do business with,salemen are always doing their best to make sure I'm taken care of
They did the work well and finished in a reasonable manner. I could wait in their lounge area while they did the work. Alex was very helpful in getting me checked in and Lacey was friendly as well.
The service department was able to fit me in, however, they werent friendly or personable. Also trying to trade in this awful Corolla, and the salesman spent maybe 15 minutes with me, gave me two options, then showed me where the service door was. I had to wander around to find the waiting area. All in all, I wouldn't recommend as there isnt a good selection. And I wasnt taken seriously when trying to trade in this car. The service department fit me in, but the customer service was really terrible.
Lacey did an excellent job in getting me in, explaining the recall, checking on my oil change and giving great customer service! She went above and beyond! Thank you!
Always easy to deal with, and takes good care of my car. Scheduling is easy, and convenient.
Friendly friendly service seems sincere about what knowing what your concerns arexxxxxxxxxxxxx. Jjjj. Hhhhhh jjj
Prompt getting the right parts neeed to correct the recall. Got the appointment we needed. Always friendly service.
Easy to schedule my oil change. Quick service and friendly review of their inspection check list
Service advisor was good. He was friendly and made good recommendations. You could tell he likes his job.
Everything was very smooth and simple. Not a long a wait time and decent price.
They are efficient, and get the job done in a reasonable amount of time, and they do it right the first time. Staff is knowledgeable and friendly.
I live 70 miles from the dealership, so that should tell you everything you need to know about the service department if I will travel that far to get my oil changed. Everyone is friendly and accommodating. If I have other business in town, they always figure out how to get me in the same day, and of course Maddie is a real gem when it comes to providing a courtesy car. On my last visit, I mentioned a problem with how high my power rear liftgate would open. In two minutes, they had the problem solved! I would highly recommend ... Read More DealerRater - Feb 7, 2026
Service done very fast and got a complimentary car wash too. Have done business with them for years and never had a problem
All the dealership tech ppl were courteous & knowledgeable as well. They knew their line of vehicles & therefore explained clearly what was needed to be done & exactly why!. Also, all taken care of & as quickly as it could be done. So pleased that a 'local' dealership had all the parts needed 'in house', & therefore; repairs were taken care of the very same day! SZ
Good work liked workers clean friendly nice store good location but lacks parking would recommend to others
I called and canceled my pickup for my oil change. They canceled the oil change and pickkup. Upon inspection they informed me the front tires were low tread and needed replacement. When I arrived at home one of the front tires looked low and it was checked to be 26 lbs not 32 as required. All the tires should have been checked for pressure and filled if needed. They obviously were NOT!
Snow storm with low temperatures killed my battery. It was only 2 years old and they were able to get me in on the same day and prorated the battery for warranty.
Friendly service department they listen to my needs and are prompt and communicate with me on any concerns they find while servicing my truck
Staff was friendly and knowledgeable. Vehicle was serviced and ready to go in a timely manner.
The have always been helpful. Got vehicle in for service and out in an hour
Excellent service and care. Accurate and concise information. Provided a rental even though I ended up choosing to wait in the waiting room.
I felt my service guy wasn’t very helpful and didn’t care about the efficiency of my time spent waiting. After 1 1/2 hours waiting I finally went to the service desk and the guy was no where around so a nice girl there offered to help me. I told her I have been waiting on my car and I was needing to get somewhere as I had plans to meet someone. The other girl across the room said she thought my car was done and has been out front. They figured out my car was done and had been sitting ... Read More DealerRater - Jan 25, 2026
Took the new Toyota for the 5,000 service. The service people were friendly and informative.
Dropped my car off early and they took care of it while I left to go shopping
Conklin has been a great dealer fo sork with to schedule service for my 24 Toyota Tacoma. The staff are polite and are good at keeping me informed, and reserving a loaner vehicle for me.
What can I say? They’ve done all of the servicing on my Toyota Camry for 14+ years. A great experience with great results. You can’t go wrong with Toyota or Conklin. I highly recommend them.
I was very satisfied with the helpful help in finding the special car I was looking for.
Recently took my truck in for service. The diagnosed problem wasn't completely explained to me. After paying and getting the report, I understood the repair could have been delayed for another day. I would appreciate better communication regarding the repair.
They are always helpful and clear. They helped us find the right car and then take care of its needs.
Friendly and fast!I I forgot my favorite sweater in the back seat of the loaner car and they caught up with me right away. And then there was the pepper grinder being set off and I thought it was my car. They got me taken care of😉
Personable and excellent service. Everything about the vehicle service was explained to me and I will definitely be back.
Do not go here. Very rude. Won’t be going back ever. All dealerships are different, and never been to the service department at this dealership. I parked and the person who was in the garage came out and I said I had an appointment, he said pull your car in that’s why I opened the garage door for you. Had an appointment and when arrived said they were unable to even look at it for 3 hours. They said they would call and have it done by 2. 2:30 came never heard from them and went back they only had it ... Read More DealerRater - Jan 16, 2026
Their body shop did an excellent job of repairing our our Prius and handling all the insurance issues.
Conklin goes above and beyond to make the customer happy! They take a real interest in everything to do with buying a car. Trevette was a good salesperson and we felt very satisfied when we signed the dotted line. Javi was very prompt with the title work and explaining the extended warranty that we decided to buy.
I was surprised this dealership didn’t have a battery in their parts department. Very disappointing.
I have bought 5 new Toyotas from this dealership. Rhonda has always had my best interests in every transaction. The service department has taken good care of my vehicles over the years. I recommend Toyota and Conklin to all my friends.
Always have been pleasant. The work is done in a timely fashion. Let me know of things they think I should address on my vehicle,,,,,,but not too pushy.
First service on my new vehicle. Friendly, and informative of the process. Service was done in the time frame quoted.
We were happy with the service received from your dealership on Dec 15, 2025. Thank you.
Always have a l good experience and the staff is very kind and professional. Excellent work done on the vehicles.
I dropped my car off at 2:10 for a 2:20 appointment. I went outside at 2:45 and saw a car I thought was mine being pulled around. Since no one came to get me I thought it wasn’t at 3:28 I was brought my keys and it indeed was my car that had been sitting in front since 2:45.
Our entire existence with Conklin has been great! Our Salesman, Carter was excellent. Todd helped us with our financing. Everyone were very friendly and helpful. We have been telling everyone about how happy we are with Conklin.
I like the work doe in a reasonable amount of time. Very friendly checking in and out.
Professional services. All maintenance work explained and priced. Will return in the future. Thanks again.
Kind, and helpful. Service was very quick and they came to find me once it was finished.
Buyer beware. At Conklin Toyota, I was told I had to complete a credit application before they would provide an out-the-door price. Requiring a credit pull just to disclose basic pricing is unnecessary and a major red flag. I was ready to buy, but walked away due to the lack of transparency. Also, will be contacting Toyota Customer Experience Center.